BART ticket machine user experience

I was at the San Francisco airport, confused, staring at a BART ticket machine. I was on my way to a User Experience conference. So it should come as no surprise that User Experience was top-of-mind (well, it’s always top-of-mind). It strikes me as tragic that...

To T or not to T

I recently took the T (MBTA subway in Boston) to and from Logan airport. On the other end of my journey I took BART to and from the airport in San Francisco. How can it be that it’s a half-hour trip from San Francisco to SFO airport which is many miles south of...

When an iPhone isn’t enough

Sometimes, typing notes into an iPhone draws the wrong kind of attention. Like in church (although this is not a rule…and it’s probably becoming more accepted—it’s more an issue of my feeling self-conscious). So…what’s the...