Tag Archives: User Experience

BART ticket machine user experience

I was at the San Francisco airport, confused, staring at a BART ticket machine. I was on my way to a User Experience conference. So it should come as no surprise that User Experience was top-of-mind (well, it’s always top-of-mind). … Continue reading

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Pedestrian Roulette

What happens at zero? Any of us who live in an urban area are probably familiar with the crossing signals that give you a handy little countdown of how many seconds you have left as you cross the street. BUT, … Continue reading

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Top ten superior User Experiences of the summer

Well, another summer is nearly spent and I haven’t posted anything since June 8th! I suppose that’s an indication that I’ve been both busy and having some good time off. So what can I quickly say of substance so this … Continue reading

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User Experience and SEO—It’s the loving thing to do

Recent projects have brought the principles of User Expreience and Search Engine Optimization to the top of the list in my interactions with colleagues at work. Of course, those principles (and practice) are always at the top of my list. … Continue reading

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Mental Models by Indi Young

Want to get your strategy and design right? Here’s a must read: “Mental Models: Aligning Design Strategy with Human Behavior” by Indi Young. I just bought the book yesterday (you get a PDF too if you buy it through the … Continue reading

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Metro ticket vending machine—where’s the delight?

I was in Washington, D.C. for a User Experience conference, so it’s fitting that, while out with some fellow UXers there was a run-in with bad user experience. And as you might expect, we ruthlessly picked apart our victim, a … Continue reading

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