BART ticket machine user experience

I was at the San Francisco airport, confused, staring at a BART ticket machine. I was on my way to a User Experience conference. So it should come as no surprise that User Experience was top-of-mind (well, it’s always top-of-mind). It strikes me as tragic that...

Pedestrian Roulette

What happens at zero? Any of us who live in an urban area are probably familiar with the crossing signals that give you a handy little countdown of how many seconds you have left as you cross the street. BUT, exactly what happens when the counting is done is a bit of...

Top ten superior User Experiences of the summer

Well, another summer is nearly spent and I haven’t posted anything since June 8th! I suppose that’s an indication that I’ve been both busy and having some good time off. So what can I quickly say of substance so this entry is worth reading? How about...

Mental Models by Indi Young

Want to get your strategy and design right? Here’s a must read: “Mental Models: Aligning Design Strategy with Human Behavior” by Indi Young. I just bought the book yesterday (you get a PDF too if you buy it through the link above). Although I have...