New Christian Science Web site

Christian Science on the web just got a whole lot more accessible, usable, colorful and moving (in the sense of video). The new site features videos of Christian Scientists telling what Christian Science means to them and examples of how it has brought healing. There...

At the Apple store

Just a little time out to reflect on what a cool world we live in (in a techno-social-culture kind of way at least), especially with things like the MAC. Here I am at the Apple store at the CambridgeSide Galleria. Took a photo with photobooth, uploaded it to FLICKr...

The Brand Gap

Branding is always a hot topic anytime you have strategic and creative people together thinking about how to provide a product or service. This presentation makes some good points including the fact that your customers, not you, often decide what your brand is. See...

Metro ticket vending machine—where’s the delight?

I was in Washington, D.C. for a User Experience conference, so it’s fitting that, while out with some fellow UXers there was a run-in with bad user experience. And as you might expect, we ruthlessly picked apart our victim, a Metro farecard vending machine. The...

Punctuation please

I was all ready to present this as the well-written counterpoint to the wordy fire exit sign (see adjacent blog entry), but then realized that, though it does get the point across in as few words as possible, it lacks punctuation that would make it truly stellar....