New Christian Science Web site

Christian Science on the web just got a whole lot more accessible, usable, colorful and moving (in the sense of video). The new site features videos of Christian Scientists telling what Christian Science means to them and examples of how it has brought healing. There...

The Brand Gap

Branding is always a hot topic anytime you have strategic and creative people together thinking about how to provide a product or service. This presentation makes some good points including the fact that your customers, not you, often decide what your brand is. See...

Metro ticket vending machine—where’s the delight?

I was in Washington, D.C. for a User Experience conference, so it’s fitting that, while out with some fellow UXers there was a run-in with bad user experience. And as you might expect, we ruthlessly picked apart our victim, a Metro farecard vending machine. The...

What is Design?

The key quality or function of design is to connect people with ideas and experiences that can transform their lives. To regard it simply as how things look is a limited view. It’s impossible to design without understanding who the people are for whom you are...

The Ultimate Driving Machine

I bought this car about two years ago after owning a few newer, more “refined” and “comfortable” vehicles. So-called refinement is subjective — somebody else’s idea of refinement. And comfort is overrated and again, subjective. This...